Payments

Where an error has been made by the PayWay banking facility which results in an overpayment being made, the bank in consultation with the client, will provide a refund by cheque payable for the full amount of the overpayment. Cheques will be banked into the clients nominated bank account provided on the “Refund Request” form.  All requests for refunds should be provided in writing to the Accounts Department, preferably using the Firms “Refund Request” form available from reception or downloaded from our website.  All requests will be considered on a case-by-case basis and the decision by Macrossan & Amiet is final.

Clients may terminate their retainer and withdraw its instructions at any time and for any reason.  The Firm may charge the Client for costs and outlays incurred up to the time of termination of retainer.  Once notified in writing, a refund may be issued for the component of services that have not been utilised. We are entitled to retain any costs and outlays for any services provided.

Requests for refunds will be acknowledged by email within two (2) business days and we will endeavour to process and transact within 14 working days of the acknowledged date provided that any overpayment can be confirmed with the relevant banking institution.